Terms and Conditions

The Terms & Conditions below apply to all customers placing orders with Amazing Health:

1. Deliveries & Delivery Charges

UK Shipping Terms and Conditions

• Parcels are delivered by Royal Mail Service or City Link, Fed Ex or Interparcel courier. The type of service we use depends on the value of the goods & weight of goods being delivered. 

• Delivery time is generally: items ordered are sent out next day but some may take 2-3 days to leave us. We use Royal Mail standard and Special Delivery for more costly or delicate items. Heavier items will arrive by next day service courier. Shipping for the UK is £3.45-£5.95 for most items, however for heavy weight items it may be more.

• The minimum shipping is £3.45 and the shipping is calculated by weight of the order.

• All orders are sent out within 1-3 working days of placing the order to the UK but most orders are sent out next day but do allow at least one week (7 days) for delivery and for overseas make take up to 14 -18 days.

• At busy periods such as Christmas, orders may take a little longer, but we will ensure to get all orders out for pre Christmas delivery.

• We cannot be held responsible for any delays in the Royal Mail Delivery Service or City Link but will provide you with details to track your parcel.

• An email confirmation is sent on despatch.

• If a parcel is lost in transit we allow at least 14 days before re-sending any item in UK and 40 days for overseas and longer to refund (as many do eventually turn up) so we would suggest the following:
  If you urgently need the item you can re-order it. Due to the volume of orders not arriving on time by Royal Mail, many do actually arrive sometimes a few weeks later.

• We will re-send an item lost by Royal Mail after we receive confirmation from you in writing that it was not received, this will be after the 14 day period has passed in the UK and 40 days for overseas.

• You may be approached by Royal Mail regarding any item not received and will be obliged to explain the circumstances, if you do not respond and our claim is hindered and declined we will charge your card for the missing order, assuming you have received it.

• Refunds for items lost in the post will be dealt with after 1 month in case they do eventually arrive.

• City Link Points to Note All deliveries by City Link require a signature upon delivery. If in the event that no one is home a card will be left. There are 5 days to arrange a re-delivery. After this period if no delivery is arranged or the parcel has not been collected the parcel will be returned to us. In such an instance if the courier prove the card was left then we will charge you for the return back to us which will be the shipping cost paid + £4.95 return to us and a redelivery would need to be arranged and paid for. If this this instance if you would prefer to cancel there will be a cancellation charge of 4% and the shipping will be non-refundable. If you have ordered and requested Special/City Link delivery and not received a card within the next 5 working days please call/email us as it may have been lost or thrown away with junk mail entering the house. All orders above 1kg will be sent by City Link, eg 2+ of the following wheat bags, heat pads, Himalayan salt, slippers etc & 1+ salt lamps, juicers, dog beds, colon cleanse packs etc

• All shipping costs will appear to your chosen country however we have the right to refuse an order placed to any country.

• Any order placed outside of mainland UK for heavier items will have extra shipping costs if you prefer to cancel then there will be a 4% cancellation charge (our card processing fee). Alternatively you can pay the difference to your country.

• If more than one item is ordered at one time and we have one item in stock, we may send it out to you and when the next item comes available that will follow free of charge, leaving you better off.

• We may not deliver to a different delivery address to that of cardholder, this would be done at our discretion.

Overseas Shipping

• Overseas shipping is calculated by weight of the order but some items may require extra shipping, in which case we will contact you. This would be added after the purchase has been made, but contact is made to pay the extra before shipping.

• Multiple items may require higher shipping overseas we will contact you if extra is required.

• Any order placed with mistaken currency will be refunded on request however a 4% charge is payable for cancellation.

• Any order placed for items which state UK delivery only will be subject to extra charges if requiring delivery overseas. If you prefer to cancel the transaction will be subject to a cancellation fee of 5% of the total value of the order.

• Shipping charge for overseas for additional H2flows or Himalayan salt products or anything above 1kg may be £7.00-£10.00 per additional item.

2. Refunds Policy & Returns

Ecoflow/Bioflow 90 day money back guarantee

• All Ecoflow (Bioflow) products have a 90 day money back guarantee if not entirely satisfied with their performance.

• Refunds are subject to a 15% handling fee unless faulty for all Ecoflow products returned within 90 days.

• All Ecoflow products are refunded minus shipping charge.

• If the items ordered are unsuitable and a full refund (minus shipping to you) is required the item must be returned within 7 days of receiving it.

• If the goods are faulty or damaged on arrival, then we will credit you for return shipping, however if the goods are unsuitable or no longer required, you must pay shipping the goods back to us. This applies in the 7 day period only.

• Please allow up to 14 days for the refund to appear in your account.

• Proof of purchase is required to receive money back.

• All consumable products are non refundable or exchangeable.

• Any decision of action can only be taken on inspection of the product.

Refunds

• Refunds are given if the goods are unsuitable, unobtainable, faulty or damaged. An exchange will be offered &  if a replacement is not available then a credit voucher will be issued or a refund back to the card which was used to purchase the item(s). If  for any reason you have received such an  item and you feel you need to return it to us, then send to the return address on the back of your parcel or on invoice. Please note this must be within 7 days of receiving your order. Please email us with your order number to inform us of your return, no return will be accepted without an email notification.

• If the goods are faulty or damaged then we will refund the full transaction but if the items are no longer required or unsuitable then we will refund the transaction minus the shipping charge

• If the goods are faulty or damaged on arrival, then we will credit you for return shipping. The shipping cost refunded will be that which it would cost us to send it to you. This should be the cheapest method of posting for items up to £30 normal post with certificate of posting or recorded or special delivery for items between £30-£250.

• If we find on arrival of returned goods the item is not damaged or unsuitable we will not pay your shipping or return shipping paid on purchase when we do a refund.

• If you are returning a heavy item, please check with us first, as a photo may be adequate for a refund or exchange instead of paying high shipping costs to return it.

• We will reimburse up to £5.00 unless we have discussed any more before returning your faulty item to us.

• If the goods you receive are unsuitable or no longer required, you must pay shipping the goods back to us.

• Please allow up to 14 days for the refund to appear in your account.

• Please allow up to 14 days for an exchange, however most orders are exchanged within a couple of days.

• All exchanges will require further p&p unless the order was faulty within the first 7 days.

• Proof of purchase is required to receive money back.

• If a product cannot be resold then a full refund would not be given.

• A cancellation charge may be taken for any item which was ordered that is cancelled which amounts to 5-10% of the sale price of the order, unless cancelled on the same day as the order was placed. This charge is for the credit card transaction charge payable by us even after a cancellation.

• It is the customers responsibility for the safe return of any item being sent back to us. Please send back any item with proof of purchase. We will not be held responsible for any item lost on its way back to us.

• Items sent back to us must include all original packaging, leaflets, booklets, instructions or inserts that were inside when you received it and in the condition it was received.

• All consumable products are non refundable or exchangeable.

• Any decision of action can only be taken on inspection of the product.

• Replacement items can only be sent out on the return of the original item, unless a satisfactory photo displays the fault.

• We will not exchange or refund goods that are wilfully / accidentally damaged, repaired or modified.

• Any faulty item will be dealt with by having it tested by the manufacturer, the item will be sent off for analysis if damage is not evident to us.

• All returns are down to our discretion.

• We do not give refunds on deposits taken to secure any item on this site.

• There is no refund on goods on special order.

• We do not compensate shipping of any item returned even when faulty after the 7 day period.

Bioflow/Ecoflow Customer Loyalty

• If at any time you would like to exchange or upgrade your Bioflow for a brand new product within the same Bioflow range i.e. upgrade to a different bracelet, then you will be credited 50% of the price you paid for your old Bioflow towards the cost of the new one. However the price of the new one would be the RRP and not any offer price.

• To proceed you will need to send the old Bioflow to us, in any condition it is in and send us the difference by cheque or PO to Amazing Health Ltd or send in credit card details. If you paid £50 for the original one then you will get £25 off (50%) so if you would like to change to a £70 one then you would need to send us £70 - £25 = £45 + £2.95 shipping for UK and £7.00 for overseas. The price is based on recommended retail price and does not apply to sale prices, please calculate using the MRRP as on our site.

• You can use the customer loyalty with us no matter where it was bought from.

• Please send by recorded or registered post to ensure safe delivery. We cannot be held responsible for any delays or non delivery by Royal Mail or any other delivery service

3. Guarantees

• The magnetic properties of all magnetic Ecoflow products are guaranteed for life.

• The Motoflow, Thermoflow & H2flow is guaranteed for 10 years.

• The products are guaranteed against faulty parts and workmanship, subject to normal conditions of use, for a period of one year from the date of purchase.

• If the power of the magnet has lessened, the product can be returned for testing, and if found to have lessened then it will be replaced.

• All Bioflow products have a 90 day money back guarantee if not entirely satisfied with their performance not including consumables.

• The 90 day money back guarantee is subject to a 15% handling fee.

• Any guarantee claim would require your original receipt.

• Your statutory rights are not affected

• All products other than Ecoflow range have a 7 day money back guarantee.

• Bioflow has a years manufacturers guarantee and can be returned if it becomes faulty within the year period. We do not cover shipping back or forth for this time period.

4. Customer Loyalty Scheme

• If at any time you would like to exchange or upgrade your Bioflow for a brand new product within the Bioflow range then you will be credited 50% of the price you paid for your old Bioflow towards the cost of the new one. The price of a new one would be taken as RRP not any sale price.

• You would not require your original receipt to upgrade your Bioflow using this scheme.

• Send your Bioflow with a cheque of the difference + £3.95 shipping for UK

5. Stock Availability

• Any item advertised on our web site should always be in stock, in the unlikely event  that we are out of stock of any item ordered, we shall contact you within 2 working days of the date the goods were ordered, to notify you of a likely delivery date or any other options. We may contact you by Email, Telephone or a Text message.

• You may wait for stock to be replenished.

• Take an alternative product and settle any price difference.

• Get a Credit Note.

• Get a refund.

6. Methods of Payment

We accept the following methods of payment :

• Visa, Master Card, Switch, Delta & Solo securely on line. The amount payable is debited by the merchant bank World Pay on the date and time the order is placed, not  when the goods are despatched.

• We accept  personal UK cheques, postal orders, Paypal and bank deposit - details can be found by emailing us.

7. Pricing

• Unless otherwise stated, all our prices include VAT.

• Prices can change instantly and with no advanced warning.

8. Price Match Promise

Price Match Promise is subject to the following terms :

• The two items must be identical.
• The price must include VAT and delivery charges.
• The item must be brand new, not reconditioned, or returned stock.
• Sufficient information must be provided for us to verify the other price.
• The item must be in stock on the same day of the price match on the other website.
• The item must not be a closeout item
• The item must be available on a UK website
• The match does not include auction sites
• Price match items are not eligible for further discounts
• Offer limited to one price match per item
• Offer limited to stock availability
• All price matching is subject to change at any time & is at our discretion
• Typing errors will not be matched

9. Web Site Accuracy

• We should be accurate in the information we provide you, but we cannot be held responsible for any displayed information that has since changed after our date of publish.

• Our information is taken from mainly our suppliers and any inaccurate descriptions we would not be held liable for.

• Any typing error making any description inaccurate we will not be held responsible for.

10. Privacy Policy

• Amazinghealth may pass on customers contact details to relevant outside parties or organisations when they have opted in to our occasional newsletter.

• Amazinghealth may use a customers contact details if they have previously purchased, or made an enquiry to send an occasional offer by email. We would not however pass these to any outside organisation.

• However we hold the right to pass on any information to the relevant authorities at their request.

• We do not get credit card details as we use world Pay Merchant bank to process our orders

This does not affect your statutory rights which cannot be excluded or restricted by law.

11. Fraud Prevention

• We may require documents of proof of name and address sent to us by email, fax or post before sending any of our orders, particularly for larger transactions, we will notify you by email if this is the case.

• Your IP address is noted when you make a purchase.

• We takes credit card fraud seriously and will prosecute to the highest degree if such action is made on this site.

• We hold the right to decline any order we suspect to be fraudulent.

• Sometimes we may choose not to process an order, due to lack of proofs or correspondence when further security information is required. Such orders will not be processed and the amount not debited from the card used to make the purchase.

12. Claims

• All products are sold on Amazinghealth.co.uk for experimental purposes only. They should not replace or substitute prescribed medical treatment.

• Any statements for any product mentioned on our site have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. Amazinghealth Ltd does not dispense medical advice, prescribe or diagnose illness. We sell natural health products that may assist the body in its efforts to rebuild and heal itself. Amazinghealth.co.uk do not recommend you substitute any prescribed medicines you may be taken without sound medical advice.

• We make no claims to the therapeutic effect of any magnet or magnetic products. The only claim made is BIOFLOW™  products and other magnetic health products in general are sold to and used by millions world-wide.

• However it must be stated that magnetic therapy is NOT a cure but it is known to be a preventative measure from illnesses, a pain reliever, and enhances energy levels and healing processes in the body by testimonials of users.

• This website is produced and maintained by Amazing Health Ltd, Independent Distributor of Ecoflow plc. All claims on this site are made by the site owner as an independent distributor and Ecoflow plc accepts no responsibility for the content of any such claims made in relation to Ecoflow plc, its products and/or the Ecoflow business opportunity.

13. Disclaimer

• It must be stated that our products are NOT a cure. These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. Amazinghealth Ltd does not dispense medical advice, prescribe or diagnose illness. We sell natural health products that may assist the body in its efforts to rebuild and heal itself. Amazinghealth.co.uk do not recommend you substitute any prescribed medicines you may be taken without sound medical advice.

• The use of any product on our site is solely the responsibility of the intended user we will not be held responsible for an injury, accident, misuse or illness that may occur from any product bought from us.

• Any defects would be dealt with by the manufacturers and we are not to be held responsible for any item causing any damage or illness or accident. Any product bought from us which is supposedly defective will be sent to the manufacturer for analysis. As we do not produce any items but are distributors of all our products we would not be responsible to deal with defective items after 7 days of receiving an item.

• Our products are sold mainly through word of mouth and we will not be liable for any product not meeting to the requirement of the user.

• Our products are not scientifically tested they are sold on the basis that they have worked for others.

• Any side effects experienced from a product on our site will be the responsibility of the user. We will try to give accurate descriptions as best possible where required but further information can be obtained from emailing us.

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