If you are not happy with your purchase or no longer require it, you can return it to us for a refund. Please return within 7 days of receipt for a full product refund.
Shipping is non refundable unless the item was wrongly sent or it arrived in a non useable condition.
Please return the unwanted item(s) to :
Unit E, Kingsway industrial estate,
Please return using a suitable method with proof of posting or by recorded or registered post.
Do return with the invoice and a note on it stating unsuitable, incorrect, faulty or no longer required.
A refund will be prcessed within a week of receiving the items back to the card payment was made from. However at busy times please allow up to 14 days.
Bioflow Products 90 Day Guarantee: Please return the used product for a 90 day refund with your invoice if the item has not helped you. The 90 day refund is subject to a 15% handling fee.
Refund Terms and Conditions:
- Refunds are given if the goods are unsuitable, unobtainable, faulty or damaged subject to the terms below:
- An exchange will be offered & if a replacement is not available or wanted a refund back to the card which was used to purchase the item(s). If for any reason you have received such an item and you feel you need to return it to us, then send to the return address on the back of your parcel or on invoice. Please note this must be within 7 days of receiving your order. Please email us with your order number to inform us of your return.
- If we have no correspondence for the return within 7 days of receiving it, we will issue a credit voucher instead of a refund.
- If the goods are faulty or damaged on arrival then we will refund the full transaction but if the items are no longer required or unsuitable then we will refund the transaction minus the shipping charge
- If the goods are faulty or damaged on arrival, then we will credit you for return shipping. The shipping cost refunded will be that which it would cost us to send it to you. This should be the cheapest method of posting for items up to £30 normal post with certificate of posting or recorded or special delivery for items between £30-£250. If we find on arrival of returned goods the item is not damaged or unsuitable we will not pay your shipping or return shipping paid on purchase when we do a refund.
- If an item becomes faulty after 7 days of use it is usually dealt by the manufacturer who we can put you in touch with.
- If you are returning a heavy item, please check with us first, as a photo may be adequate for a refund or exchange instead of paying high shipping costs to return it. We will reimburse up to £5.00 unless we have discussed any more before returning your faulty item to us.
- If the goods you receive are unsuitable or no longer required, you must pay shipping the goods back to us.
- Please allow up to 14 days for the refund to appear in your account.
- Please allow up to 14 days for an exchange, however most orders are exchanged within a couple of days. All exchanges will require further p&p unless the order was faulty within the first 7 days. The further p+p charge will be the same as the first p+p charged. A cheque or PO will be suitable to send with the exchange payable to 'Amazing Health Ltd'.
- Proof of purchase is required to receive money back.
- If a product cannot be resold then a full refund would not be given. A cancellation charge may be taken for any item which was ordered that is cancelled which amounts to 5-10% of the sale price of the order, unless cancelled on the same day as the order was placed. This charge is for the credit card transaction charge payable by us even after a cancellation.
- It is the customers responsibility for the safe return of any item being sent back to us.
- Please send back any item with proof of purchase.
- We will not be held responsible for any item lost on its way back to us.
- Items sent back to us must include all original packaging, leaflets, booklets, instructions or inserts that were inside when you received it and in the condition it was received. All consumable products are non refundable or exchangeable.
- Any decision of action can only be taken on inspection of the product.
- Replacement items can only be sent out on the return of the original item, unless a satisfactory photo displays the fault.
- We will not exchange or refund goods that are wilfully / accidentally damaged, repaired or modified. Any faulty item will be dealt with by having it tested by the manufacturer, the item will be sent off for analysis if damage is not evident to us or it is covered by the manufacturers warranty and it is a warranty issue. All returns are down to our discretion.
- We do not give refunds on deposits taken to secure any item on this site.
- There is no refund on goods on special order.
- We do not compensate shipping of any item returned even when faulty after the 7 day period. Any item not required and returned after the 7 day period will receive a credit voucher instead of refund.
- The 7 day period quoted is extended for overseas orders to 28 days, due to shipping delays.