Terms and Conditions

     

    The Terms & Conditions below apply to all customers placing orders with Amazing Health Ltd:

    1. Deliveries & Delivery Charges

    UK Shipping

    • Parcels are delivered by Royal Mail Service, APC Overnight  courier. The type of service we use depends on the value of the goods & weight of goods being delivered. 

    • Delivery time is generally: 90% of items ordered are sent out next day but some may take 2-3 days to leave us. We use Royal Mail standard and Special Delivery for more costly or delicate items. Heavier items will arrive by next day service courier. Shipping for the UK is £3.95 for most items, however for heavy weight items it may be more.

    • UK Express delivery is guaranteed next working day despatch by either Royal Mail Special Delivery or Next Day Courier Service which will leave the following day. Small items are sent by Special and heavier items by Courier. This service is for Mon-Friday only, not available for weekends. If you require a Saturday delivery please phone for a quote.

    • If you order Express Service we cannot be held responsible for any parcel delays by Royal Mail or Couriers but will do our utmost to chase it up for you. Guaranteed is quoted by them but we cannot guarantee these services ourselves. If you paid for this service and did not receive your delivery as quoted we will reimburse the 'extra shipping' paid.

    • All Express delivery services will require a signature on delivery. We cannot be responsible for parcels being under delivered if not signature was obtainable.

    • An email confirmation is sent on despatch and in some cases a text message is sent. Most orders will arrive the next day, however please allow up to 5 working days before reporting its non arrival.

    • Please provide a delivery address where there is someone available to sign for it, like a neighbour, relative or work address.

    • The minimum chargeable shipping is £2.95 and the shipping is calculated by weight of the order or service used.

    • Most orders are sent out within 1-2 working days of placing the order to the UK but most orders are sent out next day but do allow at least one week (7 days) for delivery and for overseas make take up to 14 -18 days.

    • At busy periods such as Christmas, orders may take a little longer, but we will ensure to get all orders out for pre-Christmas delivery. If you prefer a early delivery please select Special or courier.

    • We cannot be held responsible for any delays in the Royal Mail Delivery Service or couriers but will provide you with details to track your parcel if they are available.

    • If a parcel is lost in transit we allow at least 15 working days before re-sending any item in UK and 60 days for overseas so we would suggest the following:
      If you urgently need the item you can re-order it.
    • We will re-send an item lost by Royal Mail after we receive confirmation from you in writing that it was not received, this will be after the 15 working day period has passed in the UK and 60 days for overseas.

    • We will send you a form to complete and sign for non-arrival of goods before the order can be resent or refunded. This will be after 15 working days of non-arrival.

    • You may be approached by Royal Mail regarding any item not received and will be obliged to explain the circumstances, if you do not respond and our claim is hindered and declined we will charge your card for the missing order, assuming you have received it.

    • Refunds for items lost in the post will be dealt with after 2 weeks and 1 month during the Xmas period in case they do eventually arrive.

    • Courier Points to Note All deliveries by courier require a signature upon delivery. If in the event that no one is home a card will be left. The courier will try again the next day unless you call them to rearrange another day or arrange a collection. After 5 days the parcel will be returned to us. In such an instance we may charge you for the return back to us which will be the shipping cost paid and a redelivery would need to be arranged and paid for. If this this instance if you would prefer to cancel there will be a cancellation charge of 4% and the shipping will be non-refundable. If you have placed an order and received a despatch email and not received a card or the item within the next 5 working days please call/email us as it may have been lost or thrown away with junk mail entering the house. Most orders above 1kg will be sent by Courier.

    • Our courier will try to deliver to your delivery address, but may also try to leave with a neighbour if you are out unless you request to leave safe. If you request to leave the item without signature we are not liable for any losses.

    • Please check all deliveries on receiving them for breakages. All breakages must be reported to us within 24 hours.

    • If a parcel is visibly damaged please check its contents before signing for it.

    • All shipping costs will appear to your chosen country however we have the right to refuse an order placed to any country.

    • Any order placed outside of mainland UK for heavier items will have extra shipping costs if you prefer to cancel then there will be a 4% cancellation charge (our card processing fee). Alternatively you can pay the difference to your country. Some British Isles may require extra shipping and some parts of Scotland if the courier cost is extra to us. We will contact you if this is the case for the extra shipping.

    • If more than one item is ordered at one time and we have one item in stock, we may send it out to you and when the next item comes available that will follow free of charge, leaving you better off.

    • We may not deliver to a different delivery address to that of cardholder, this would be done at our discretion.

    • We will not be held responsible for any discrepancies in delivery address supplied, if an incorrect delivery address is submitted and the parcel is under delivered we are not held responsible for its loss.

    • We cannot be held responsible for under delivered parcels which are not collected on time from your sorting office.

    • Any parcel returned to us by courier service will incur a £5.00 minimum charge if under delivered when out or away.

    Overseas Shipping

    • Western Europe : Republic of Ireland,  France, Germany, Netherlands, Belgium, Luxembourg, Austria, Denmark, Spain, Czech Republic and Italy:  The shipping to these countries is now via Parcel Force 2-3 day fast delivery, we are now able to deliver to such countries up to 30 kg in weight if the parcel is 1m maximum size. This excludes L & XL Dog beds and walking sticks which are not foldable.

    • Eastern Europe band has the following countries: Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden, Bulgaria, Greece, Iceland, Turkey, Latvia and Romania. This excludes L & XL Dog beds and walking sticks which are not foldable.

    • Rest of the World band: Japan, UAE, India, Australia, New Zealand, Israel, Norway, Malta, Maldives, Russia, Norway, Cyprus, Switzerland, Virgin Islands, Greenland, Dominica, Greenland and Croatia. This excludes L & XL Dog beds and walking sticks which are not foldable.

    • UK offshore : These include Northern Ireland, Channel Isles and Scottish Isles, IOW and IOM. We are unable to deliver upright walking sticks to these destinations, we can only deliver foldable ones not exceeding 90cm in height in total.

    • All other countries may not be delivered to due to unreliable postal services, without extra charge. DO NOT PLACE ORDER TO OTHER COUNTRIES WITHOUT EMAILING FIRST.

    • Overseas shipping is calculated by weight of the order but some items may require extra shipping, in which case we will contact you. This would be added after the purchase has been made, but contact is made to pay the extra before shipping.

    • Multiple items may require higher shipping overseas we will contact you if extra is required.

    • Any order placed with mistaken currency will be refunded on request however a 4% charge is payable for cancellation.

    • Any order placed for items which state UK mainland delivery only will be subject to extra charges if requiring delivery overseas. If you prefer to cancel the transaction will be subject to a cancellation fee of 5% of the total value of the order.

    • Shipping charge for overseas for additional H2flows or Himalayan salt products or anything above 1kg may be £7.00-£10.00 per additional item.

    • Some countries we deliver to may require a customs fee, if this is the case we may contact you for the extra payment before despatch. This applies to Switzerland so it is not in the Western Europe band but will require rest of the world shipping.

    • We are not responsible for user Laws in any country outside the UK, please check if the item is usable and allowed before purchasing.

    • We will not be responsible for items which do not work in countries outside the UK, please check before purchasing.

    • Most overseas destinations will not accept any food products, salt therapy products and cherry stone pillows or wheat bags. Please check your countries Laws before ordering any product.

    2. Refunds Policy & Returns

    Refunds

    Address for refunds :

    Returns Department

    Amazing Health Limited

    157-159 Hornsey Park Road

    London

    N8 0JX

    • Refunds are given if the goods are unsuitable, unobtainable, faulty or damaged subject to the terms below.

    • An exchange will be offered &  if a replacement is not available or wanted a refund back to the card which was used to purchase the item(s). If  for any reason you have received such an  item and you feel you need to return it to us, then send to the return address on the back of your parcel or on invoice. Please note this must be within 7 days of receiving your order. Please email us with your order number to inform us of your return, no return will be accepted without an email notification.

    • If we have no correspondence for the return within 7 days of receiving it, we will issue a credit voucher instead of a refund.

    • If the goods are faulty or damaged on arrival then we will refund the full transaction but if the items are no longer required or unsuitable then we will refund the transaction minus the shipping charge

    • If the goods are faulty or damaged on arrival, then we will credit you for return shipping. The shipping cost refunded will be that which it would cost us to send it to you. This should be the cheapest method of posting for items up to £30 normal post with certificate of posting or recorded or special delivery for items between £30-£250.

    • If we find on arrival of returned goods the item is not damaged or unsuitable we will not pay your shipping or return shipping paid on purchase when we do a refund.

    • If an item becomes faulty after 7 days of use it is usually dealt by the manufacturer who we can put you in touch with.

    • If you are returning a heavy item, please check with us first, as a photo may be adequate for a refund or exchange instead of paying high shipping costs to return it.

    • We will reimburse up to £5.00 unless we have discussed any more before returning your faulty item to us.

    • If the goods you receive are unsuitable or no longer required, you must pay shipping the goods back to us.

    • Please allow up to 14 days for the refund to appear in your account.

    • Please allow up to 14 days for an exchange, however most orders are exchanged within a couple of days.

    • All exchanges will require further p&p unless the order was faulty within the first 7 days. The further p+p charge will be the same as the first p+p charged. A cheque or PO will be suitable to send with the exchange payable to 'Amazing Health Ltd'.

    • A handling charge of £3.95 will be charged for all Free shipping refunds

    • Proof of purchase is required to receive money back.

    • If a product cannot be resold then a full refund would not be given.

    • An order can be cancelled on the same day is it placed up to midnight, unless the goods have already been sent out in which case a despatch notice will have been received.

    • It is the customers responsibility for the safe return of any item being sent back to us. Please send back any item with proof of purchase. We will not be held responsible for any item lost on its way back to us.

    • Items sent back to us must include all original packaging, leaflets, booklets, instructions or inserts that were inside when you received it and in the condition it was received.

    • All consumable products are non refundable or exchangeable.

    • Any decision of action can only be taken on inspection of the product.

    • Replacement items can only be sent out on the return of the original item, unless a satisfactory photo displays the fault.

    • We will not exchange or refund goods that are wilfully / accidentally damaged, repaired or modified.

    • Any faulty item will be dealt with by having it tested by the manufacturer, the item will be sent off for analysis if damage is not evident to us or it is covered by the manufacturers warranty and it is a warranty issue.

    • All returns are down to our discretion.

    • We do not give refunds on deposits taken to secure any item on this site.

    • There is no refund on goods on special order.

    • We do not compensate shipping of any item returned even when faulty after the 7 day period.

    • Any item not required and returned after the 7 day period will receive a credit voucher instead of refund.

    • The 7 day period quoted is extended for overseas orders to 28 days, due to shipping delays.

    Ecoflow/Bioflow 90 day money back guarantee

    • All Ecoflow (Bioflow) products have a 90 day money back guarantee if not entirely satisfied with their performance.

    • Refunds are subject to a 15% handling fee unless faulty for all Ecoflow products returned within 90 days.

    • All Ecoflow products are refunded minus shipping charge.

    • If the items ordered are unsuitable and a full refund (minus shipping to you) is required the item must be returned within 7 days of receiving it.

    • If the goods are faulty or damaged on arrival, then we will credit you for return shipping, however if the goods are unsuitable or no longer required, you must pay shipping the goods back to us. This applies in the 7 day period only.

    • Please allow up to 14 days for the refund to appear in your account.

    • Proof of purchase is required to receive money back.

    • All consumable products are non refundable or exchangeable.

    • Any decision of action can only be taken on inspection of the product.

    3. Guarantees : Bioflow

    • The magnetic properties of all magnetic Ecoflow products are guaranteed for life.

    • The Motoflow, Thermoflow & H2flow is guaranteed for 10 years.

    • All Bioflow are guaranteed against faulty parts and workmanship, subject to normal conditions of use, for a period of one year from the date of purchase unless stated on the product pages as otherwise.

    • All Bioflow products have a 90 day money back guarantee if not entirely satisfied with their performance not including consumables.

    • The 90 day money back guarantee is subject to a 15% handling fee.

    • Any guarantee claim would require your original receipt.

    • Your statutory rights are not affected

    • Bioflow has a years manufacturers guarantee and can be returned if it becomes faulty within the year period. We do not cover shipping back or forth for this time period.

    • The Customer Loyalty Scheme is no longer offered as a service.

     

    5. Stock Availability

    • Any item advertised on our web site should always be in stock, in the unlikely event  that we are out of stock of any item ordered, we shall contact you within 2 working days of the date the goods were ordered, to notify you of a likely delivery date or any other options. We may contact you by Email, Telephone or a Text message.

    • You may wait for stock to be replenished.

    • Take an alternative product and settle any price difference.

    • Get a Credit Voucher

    • Get a refund.

    6. Methods of Payment

    We accept the following methods of payment :

    • Visa, Master Card, Switch, Delta & Solo securely on line. The amount payable is debited by the merchant bank World Pay on the date and time the order is placed, not  when the goods are despatched. 

    • We accept  personal UK cheques & postal orders payable to 'Amazing Health Ltd'.

    • Paypal 

    7. Pricing

    • Unless otherwise stated, all our prices include VAT. VAT is charged at 20%.

    • Prices can change instantly and with no advanced warning.

    8. Price Match Promise

    Price Match Promise is subject to the following terms :

    • The two items must be identical.
    • The price must include VAT and delivery charges.
    • The item must be brand new, not reconditioned, or returned stock.
    • Sufficient information must be provided for us to verify the other price.
    • The item must be in stock on the same day of the price match on the other website.
    • The item must not be a closeout item
    • The item must be available on a UK website
    • The match does not include auction sites or similar websites
    • Price match items are not eligible for further discounts
    • Offer limited to one price match per item
    • Offer limited to stock availability
    • All price matching is subject to change at any time & is at our discretion
    • Typing errors will not be matched

    9. Web Site Accuracy

    • We should be accurate in the information we provide you, but we cannot be held responsible for any displayed information that has since changed after our date of publish.

    • Our information is taken from mainly our suppliers and any inaccurate descriptions we would not be held liable for.

    • Any typing error making any description inaccurate we will not be held responsible for.

    10. Privacy Policy

    • Amazing Health may use a customers contact details if they have previously purchased, or made an enquiry to send an occasional offer by email. We would not however pass these to any outside organisation.

    • We do not store credit card details nor do we share customer details with any 3rd parties

    • However we hold the right to pass on any information to the relevant authorities at their request.

    This does not affect your statutory rights which cannot be excluded or restricted by law.

    11. Fraud Prevention

    • We may require documents of proof of name and address sent to us by email, fax or post before sending any of our orders, particularly for larger transactions, we will notify you by email if this is the case.

    • Your IP address is noted when you make a purchase.

    • We takes credit card fraud seriously and will prosecute to the highest degree if such action is made on this site.

    • We hold the right to decline any order we suspect to be fraudulent.

    • Sometimes we may choose not to process an order, due to lack of proofs or correspondence when further security information is required. Such orders will not be processed and the amount not debited from the card used to make the purchase.

    12. Claims

    • All products are sold on Amazinghealth.co.uk for experimental purposes only. They should not replace or substitute prescribed medical treatment.

    • Any statements for any product mentioned on our site have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. Amazinghealth Ltd does not dispense medical advice, prescribe or diagnose illness. We sell natural health products that may assist the body in its efforts to rebuild and heal itself. Amazinghealth.co.uk do not recommend you substitute any prescribed medicines you may be taken without sound medical advice.

    • We make no claims to the therapeutic effect of any magnet or magnetic products.

    • It must be stated that magnetic therapy is NOT a cure but it is known to be a preventative measure from illnesses, a pain reliever, and enhances energy levels and healing processes in the body by testimonials of users.

    • This website is produced and maintained by Amazing Health Ltd, Independent Distributor of Ecoflow plc. All claims on this site are made by the site owner as an independent distributor and Ecoflow plc accepts no responsibility for the content of any such claims made in relation to Ecoflow plc, its products and/or the Ecoflow business opportunity.

    13. Disclaimer

    • It must be stated that our products are NOT a cure. These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. Amazinghealth Ltd does not dispense medical advice, prescribe or diagnose illness. We sell natural health products that may assist the body in its efforts to rebuild and heal itself. Amazinghealth.co.uk do not recommend you substitute any prescribed medicines you may be taken without sound medical advice.

    • The use of any product on our site is solely the responsibility of the intended user we will not be held responsible for an injury, accident, misuse or illness that may occur from any product bought from us.

    • Any defects would be dealt with by the manufacturers and we are not to be held responsible for any item causing any damage or illness or accident. Any product bought from us which is supposedly defective will be sent to the manufacturer for analysis. As we do not produce any items but are distributors of all our products we would not be responsible to deal with defective items after 7 days of receiving an item.

    • Our products are sold mainly through word of mouth and we will not be liable for any product not meeting to the requirement of the user.

    • Our products are not scientifically tested they are sold on the basis that they have worked for others.

    • Any side effects experienced from a product on our site will be the responsibility of the user. We will try to give accurate descriptions as best possible where required but further information can be obtained from emailing us.

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